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Javascript Error Remote Console

Created: 12 Jul 2012 | 8 comments

I currently have SEP RU1 MP1, using IE9, FF, or Chrome, I am getting this error message when I log into the SEP web console and navigate between screens:

"Internal Error:

There was a Javascript error while processing your request. Please try again or contact your system administrator."

 

Comments 8 CommentsJump to latest comment

VJware's picture

Could be an issue with java heap size...try this -

1) In Sepm folder go to C:\Programme\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ajaxswing\WEB-INF\ajaxswing\bin\setenv.bat

2) Edit setenv.bat and open with notepad.

3) Look out for value -Xms512m -Xmx1024m.

4) Change it to -Xms256m -Xmx512m

Dushan Gomez's picture

Does this affects the client performance as well ?

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

 

VJware's picture

This should not..

Dushan Gomez's picture

Thanks Vijay

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

 

Chetan Savade's picture

Hi,

Check following article if anything relates to you.

Accessing SEPM Web Access on https://localhost:8443/console/apps/sepm displays error - "initializing, please wait...." then "AjaxSwing Error - Internal Error"

http://www.symantec.com/docs/TECH131806

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

What OS are you running the Java console from ?

Is that Windows 2008 server? 

If yes, try disabling Internet Explorer Enhanced Security Configuration (IE ESC).

Probably, reenabling IE ESC again, would have the SEPM Web Console cfunction as design.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

_mtquery's picture

Hello, all, thank you for your response to my post. However, I think I know what the issue was. The administrator logging into the SEPM console was doing so over a Juniper portal and communication back to the SEPM was not properly established with this method of accessing the SEP manager.

Dushan Gomez's picture

Ah... so it is the classsic firewall access issue :-)

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP