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Job to Check Service State and Send Alert

Created: 03 Sep 2012 • Updated: 06 Sep 2012 | 10 comments
This issue has been solved. See solution.

I'm trying to make a job that checks a windows service state and sends an email if it isn't 'running'. The service state check is OK using existing tasks but I can't figure out the email side. Whenever I choose to add an existing task the email tasks are not shown. What's the best way to achieve this please?

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BugTastic's picture

I have CMS V7.0 - For some reason (that I cant understand) You can only add a send email task to a server job, not a client job. You could try that!


ukDavidC's picture

Thanks, the problem then is that you can't run that server task on the clients. I guess the clients themselves dont have an email capability but I was hoping it would be able to relay it via the server or something?

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ukDavidC's picture

If I create a server job, it doesn't give me the option to 'quick run' against a client, only schedule it. The job needs to check the service (on every client) and send an email alert if it isn't running...

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SaschaH's picture

How time critical is it? Does it really need to run immediatelly? Rather build a automation policy with an SQL query for the service state. It gets reported by basic inventory.(standard basic inventory schedule is 1 day) So if you want to have it more immediate do the following.

Just build a client job, first sending a task to the client to send the basic inventory ASAP.
Second use one of the ASDK sample scripts to trigger the automation policy. Put this script in an task server task, this way it can be run in the client job. Just remember if you have other task servers then your NS you will need to install the ASDK components on it.

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JMP51483's picture

You could also utilize a power shell / vbscript on the local machine to check the service and then send an email from the client itself. The email wouldn't come directly through the console but it should still obtain what you're looking for.

JCMR Technology - Charlotte, NC
Symantec Platinum Partner

ianatkin's picture

The above post from JMP51483 is the approach I'd instinctively use here.

Ian Atkin, IT Services, Oxford University, UK

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BugTastic's picture

Not much at scripting.. anyone got a script that would do this ?

BugTastic's picture

Found a script that does this in case anyone needs it. :

Const cdoSendUsingPickup = 1 'Send message using the local SMTP service pickup directory.
Const cdoSendUsingPort = 2 'Send the message using the network (SMTP over the network).

Const cdoAnonymous = 0 'Do not authenticate
Const cdoBasic = 1 'basic (clear-text) authentication
Const cdoNTLM = 2 'NTLM

Set objMessage = CreateObject("CDO.Message")
objMessage.Subject = "altiris Build Job Completed"
objMessage.From = "from"
objMessage.To =
objMessage.TextBody = "Build Completed"

objMessage.Configuration.Fields.Item("") = cdoSendUsingPort
objMessage.Configuration.Fields.Item("") = "EXCHANGESERVER"
'objMessage.Configuration.Fields.Item("") = cdoAnonymous
objMessage.Configuration.Fields.Item("") = cdoNTLM
objMessage.Configuration.Fields.Item("") = "domain\username"
objMessage.Configuration.Fields.Item("") = "Password"
objMessage.Configuration.Fields.Item("") = 25
objMessage.Configuration.Fields.Item("") = 60


ukDavidC's picture

Thanks for your suggestions, I guess I would prefer server based just to remove the need for the clients to have to authenticate against email servers etc.. It isn't time critical so I'll check out the server method first!

Please don't forget to mark your thread solved with whatever answer helped you : )