Job Failing with "The logon account does not have valid credentials"
Backup Exec 2012
Windows 2008 Server R2 64 bit
This is the job log error:
Check status : Error: e0009b61, The job failed with the following error: Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account
I found this article about this error and it is a known issue.
The article indicates that there is a hotfix for this, but there is no link to the hotfix on the page.
The backup job was working until a Symantec Tech instructed me to in SP2 to try to solve an issue with slow backup jobs. The job broke right after applying SP2.
It has been a week since the job broke. I need to get this fixed ASAP.
I have a case with Symantec. It is: 05050391.
The tech assigned to the case, Robin Stanislaus, is pretty much worthless. He will ask me when is a good time to call me, then he doesn't call at the time I give him. When he does call, he calls our purchasing agent instead of me. He sets up a Plan of Action with a time that he is going to call. He does not call at all.
The one thing he had me try was to repair the database. I did this last week and the job still fails. I tried pushing the agent to the remote server again to see if that would help. The job still fails.
Please help. I need to get the hotfix ASAP.