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Job Hangs in Loading Media or Queued

Created: 18 Dec 2012 | 7 comments

I've recently upgraded my BUE3600 devices to BE 2012.  After I did that one of my devices backup performanance has become severly limited.  Jobs will sit in the Queued stage for hours before running.  Once they start doing the backup, the jobs will move as effeciently as before.  However, at some point during the backup, it will need to load new media.  At which point the job can wait for hours to load that media.  If I watch the debug monitor it appears to have the same information go over and over.  I can't see what has caused this issue.  I've ran the various updates an it is has the most recent of the hotfixes on this device and the CAS server that runs it.  I've tried taking the jobs from the CAS server and just run them locally and the problem still exists.  Any help here would be greatly appreciated. 

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Gurvinder Rait's picture

It seems some of the media are corrupt. Do you see any media stating invalid OST signature in adamm.log (located at BE Install Path\logs). 

Brian Knight's picture

I'm seeing several entries that state "Move error image beost_00000341 does not have a valid OST signature 0x0 0". However, those entries were in October and they haven't come back since. I do see several entries stating "ostutil: Puredisk : "server name" missing dirEntry xxxx (several different numbers". Not sure if that means there is a corrupt media or not.

Gurvinder Rait's picture

Install http://www.symantec.com/docs/TECH199190

Brian Knight's picture

Has this update been released for the 3600 appliance devices? I'm not seeing it installed and it does not download when I go into the Ops center site and check for updates.

Gurvinder Rait's picture

try the BE Live update and check if you see this update now

Brian Knight's picture

I see it now in live updage; however, aren't I supposed to use the Ops Center site to perform updates to BE? 

Brian Knight's picture

They are showing in the Ops center now. I've applied the updates, I'll let you know if that fixes the issue.