Job Log Display Error / Jobs taking a long time
Created: 08 Jan 2008 | Updated: 21 May 2010 | 3 comments
Lately i've been running into an error when attempting to view a Job Log. When I click on the "Job Log" tab, a pop-up error displays:
"One or more errors were encountered converting the job log into a web page for display. The job log will be displayed in text format.
The name in the end tag of the element must match the element type in the start tag.
76098: C:\Program Files\Symantec\Backup Exec\Data\BEX_LLHQBACKUP_00476.xml"
The "Job History" tab for the same job displays just fine.
I've tried deleting the jobs and recreating, rebuilding the db, and upgrading from build_v6235 to build_v7170SP2 but to no resolve. I've seen someone with a similar issue in the "read only" forums but no response with a fix.
On another note, our backup jobs have suddently jumped from 6hrs (B2D) to 10-13hrs! No changes in HW or Network, and little change in data size. So I opened a ticket to Symantec just before the Holidays and a rep finally called back while I was on vacation leaving a vm stating he will leave the ticket open for a couple of days and if he didn't hear back, he would close out the ticket.....i guess he didn't understand my voice message greeting that stated i was out of the office on vacation??? When i got back from vacation and returned the call, the request was closed out! How nice.
ramble, ramble......anyone have any ideas about the xml issue and why the jobs are now taking a long time?