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job logs

Created: 19 Aug 2013 • Updated: 30 Aug 2013 | 5 comments
This issue has been solved. See solution.

Why would all jobs in history have the "view Job log" greyed out. using 2012 ver14 rev 1798

Operating Systems:

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lmosla's picture


have all the live updates been installed?

and make sure the media server has had a reboot

EDIT:  yes, I see that you have all the live updates

Donald Eady's picture


      Is this a new install or did this suddenly just happen. you may want to glance at database maintanance under configuration and settings\backup exec settings found under the pearl and check to see how long the job logs are configured to be kept. It is 30 days by default but may have been adjusted. 

I hope this posting was helpful


VJware's picture

Are there any actual job logs present under the default location (Program Files\Symantec\Backup Exec\Data) ? If yes, are you able to open the XML files without any error ?

Are you using a CASO-MMS setup ? If yes, do you have the option to view the job logs at the server where the backup actually ran ? Or at the CASO itself ?

Colin Weaver's picture

If the job logs have been truncated, or you have migrated a BE installation in such a way that Backup Exec is in a new folder strucure/path then the job logs will be greyed out.

Mike Mccarron's picture

After database maintenance last night, all job logs seem to be back except a few of the most recent