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Job Missed Due to DST (Daylight Savings Time)

Updated: 16 Jul 2010 | 9 comments
VDOR's picture
+1 1 Vote
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This issue has been solved. See solution.

I've already read that the solution is to just restart all the services. I was just wondering why this problem still exists?


We didn't have a problem last year when we were running v12, but not that we're on v12.5 the issue has returned. I've read others having the same exact issue.

 

Come on Symantec, get your ish together...

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Colin Weaver's picture
16
Mar
2010
2 Votes +2
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The exact symptoms you will

The exact symptoms you will experience depend on how the time windows in your jobs are configured - I am however slightly surprised that you did not experience it in 12.0 as a related issue has been present since at least 9.x. Althouh not reproduced by Symantec (me in fact) until more recently.


The issue is caused because Backup Exec schedules the job start time for the next running of the job is set at the end of the previous job (without any DST offset), but by the time the job starts the window for the job now has the DST offset applied which causes the next start time to be outside of the window - hence the error. Although this explanation makes the issue sound very simple, apparently a permanent solution would be very complex hence it has not yet been resolved on a permanent basis.

It should be noted that it should not happen if your backup Window is set to 24hours (the default) and is (usually) easily resolved by a service restart and allowing the job to run as normal.

 

 

b-morgan's picture
16
Mar
2010
3 Votes +3
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Knowledge Base articles about

Knowledge Base articles about this problem should all be edited to say that the problem still exists in all versions of Backup Exec. Some of the articles I found say that 12.0 and 12.5 don't have any DST issues and that is apparently inaccurate.

I can't speak for everyone, but I schedule my backups to run 2nd and 3rd shift with the window closing at the beginning of the 1st shift (i.e. don't run during prime time).

neopaladine's picture
16
Mar
2010
3 Votes +3
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The continued existence of this issue Absolutely ridiculous.

The continued existence of this issue is an example of laziness and R&D margining on Symantec's part. Someone has decided that the repair/redesign effort to make this work right isn't worth the time or profit margin loss that would have to be absorbed to fix it for existing customers and keep it fixed.

We all as VAR's or end users then have to eat crow when our customers want to know why this expensive and complicatedly designed product can't get this one thing right permanently so that twice a year we don't have to make these service/job schedule restart adjustments.

Just plain stupid.

They could simply get rid of the 'Job Window' time selection for a 'Job Start' time selection and then deal with multiple job runs via queuing or something such as this.

 

walt.hundleby@broadmeadcare.com's picture
16
Mar
2010
0 Votes 0
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How come the v11 and v11d hotifixes did not get added to v12.5

If there were hotfixes for this issue for v11 and v11d then why are we still dealing with this problem in v12.5.  Or maybe those hotfixes did not fix the problem.  

Running backups during prime time is never very popular.  Skipping a day when a backup fails is not an option here.  I used to do that until we lost a SCSI backplane within a day of a failed backup on a raid 5 array which put us back 2 days instead of one day.

 Regardless the problem should not be still with us.  

Colin Weaver's picture
17
Mar
2010
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You don't have to run your

You don't have to run your backups in prime time - set the start time to say 23:00 but set the time window to end at 22:59 which should stop the prolem happening (Note example times as I have no idea when your prime times are).

cleanname's picture
22
Mar
2010
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Limited window time?

I don't mean to revive an older thread, but did not want to start another for the same issue.

We have encountered the issue as well, but I could not help but wonder:  If the backup window had been longer than an hour (not necessarily the 24hr default, but simply more than an hour, would the issue have been avoided?

Even with the one hour offset, the adjusted start time would then still fall within the acceptable period.

Khue's picture
22
Mar
2010
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Limited Window Time

The window time seems to be irrelevant. I currently run jobs with varying Windows, some have an hour and others have a 12 hour window. All jobs that I have appear to be failing. I ran into the issue over the weekend and it's only due to the fact that I never trust this application that I did not miss my backup schedules over the weekend. I am currently on BE 12 and unfortunately, I am working on going to 12.5. This software continuously disappoints me but because we are so locked into the application there is little other choice for an organization of our size. I can sincerely empathize with neopaladine. The most ridiculous part of this entire issue is that the problem 100% did not exist last year.

Colin Weaver's picture
23
Mar
2010
2 Votes +2
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Any window that is less than

Any window that is less than 23 hours will cause the problem (assuming your DST only changes by 1 hour)

Also in answer to the comment posted by someone about if it was fixed in 11x why is it not fixed now - it was NOT fixed in 11x

GoneToPieces's picture
14
Jun
2010
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11x worked for me

I don't know if the problem was fixed in 11x or not.  I do know that I didn't have this problem with 11x but I have it with both 12 and 12.5 and I assume I'll have it again with 2010.