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Job status Queued Backup Exec 2012 SP1 with VMware 4

Created: 27 Sep 2012 | 6 comments
anonymousx's picture

HI everyone,

I have opened a case for this particualar problem with the 2010 version but I have not received help from symantec support and hoping it will fix I updated to version 2012 SP1, but the problem persists, the backup jobs always remain in "STATUS QUEUED " after the snapshot, this only happens to the vCenter and I need do it this way because virtuals servers are housed in a Cluster, hope you can help me

thanks in advance.

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Jaydeep S's picture

Does this happen for any perticluar VM selected or all the VMs.

Are there any snapshot related errors reported in vcenter for those virtual machines.

Attempt to take a manual snapshot from Vsphere. Remove the check from "Snapshot the Virtual machine's memory" and check option "Quiesce guest file system." 

anonymousx's picture

Really thanks for response when I Attempted to  take a manual snapshot from Vsphere with "Snapshot the Virtual machine's memory" and check option "Quiesce guest file system."  and  works well.

CraigV's picture


Do you have enough disk space available in your datastores for snapshots to happen properly? VMware recommend a best practice of at least 20% free per datastore.

Are there any alerts pending in the job?


Alternative ways to access Backup Exec Technical Support:

anonymousx's picture

Hi CraigV

All datastores have at least 30 % of free space, and the major alerts are configured in autoresponse.



Sush...'s picture

Hello JF,

   What if you select the VM from ESX instead of VC.... does that work? Try this step for troubleshooting purpose.



Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

anonymousx's picture

HI sush,

Yes it´s working but I need to do this through the VCenter because sometimes the VMachines  are moving between ESX nodes for many reasons.