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Job stuck on "Loading Media"

Created: 10 Apr 2014 • Updated: 10 Apr 2014 | 7 comments

Our test setup: Windows Server 2008 R2 Datacenter (VM) with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

We started a small backup to kick things off which was successful. After, we started a full backup job. It was flying, but sometime in the night it went to a Job Status of "Loading Media". I have looked over any alerts I can find and responded OK to them.

Will checking "Eject media after job completes" help?

Any idea?

Thanks!

Update: Ok, I'm confused. I went in to configure another backup, and when I came back, it is running. I'm assuming the Loading Media status take a very long time?

Operating Systems:

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lmosla's picture

Hello,

What kind of Alerts did you get?  There might have been some kind of Network connection problem.  Check your Windows Event Logs during this time.

nathans77's picture

Like I mentioned, I checked all alerts. I looked in the event logs, but didn't see any issues.

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

Larry Fine's picture

Backing up TO the QNAP?  or FROM the QNAP?

If you are backing up to the iSCSI disk, then any "loading media" status should be brief.  If you are backing up to disk, do not turn on the "Eject media after job completes" as it serves no purpose.

 

If you find this is a solution for the thread, please mark it as such.

nathans77's picture

To the QNAP. Ok, I didn't know if it would or not.

I've started noticing a trend. It seems it takes about an hour on "Loading Media", then it goes to "Running." I'm going to see what will happen next. I'm expecting the same thing.

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

lmosla's picture

Are you upto date with all of the Live Updates installed?

Try running the b2d test tool http://www.symantec.com/docs/TECH69107

nathans77's picture

We have all the updates.

What I just noticed, is when I look at the job, it is at one of our Ghost image depot locations. So it's grabbing 2GB .gho files. Maybe it's calling that "loading media"?

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

lmosla's picture

Backup Exec gives this message when it is searching for media to write to so I don't think it is having an issue with the files...

a few more things to check:
make sure there is enough space available or if there is fragmentation
 
in the Backup Exec global settings (Click the Backup Exec button, click Configuration and Settings, 
and then click Backup Exec Setting and in the left pane click Storage) set it to Overwrite recyclable media contained in the targetedmedia set before overwriting scratch media

take a look at How Backup Exec searches for overwritable media in tape drives and disk cartridges