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The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.

Created: 20 Aug 2013 | 15 comments

I'm experiencing the above error on a couple of my servers. All backups work great there are scratch tapes in the tape drive but twice a week I get this error on the servers, which caused the tape job to cancel itselft. I think this has been addressed in the forum with other responses. The suggestions I have come across tell me to change the Response to Media request alert.  I'm not sure how to set the Media Request Alert and when I open up what I think is the media request alert in BUE2012 it's greyed out. I'm thinking I might be misreading the post.

I have BUE 2012 SP2.

Thanks in advance for any help.

 

briank8to

Operating Systems:

Comments 15 CommentsJump to latest comment

briank8to's picture

Ok my question is why does it do that?

 

I have media in the tape drive it runs for all other jobs. Why is this particular server requesting media to be inserted and why does it not ask that for any other job. Not that I want it to do this for any other server.

 

I guess just why is it asking for media?

ArulPrasad's picture

Ok , I would require Little more Information to get this narrowed down...

  1. How Many Backup runs to tape a in a Day ?
  2. Whats the capaicty of the tape and is that standalone or a Tape Library?
  3. is this the backup job that runs last afterall the jobs?

 

 

Kind regards

APR

Arul

briank8to's picture

So the above change did not fix the issue. It just fails. Here is the entire job log from one of the backups that are failing. I honestly don't get it. In the job log it almost looks like it completed. But at the end it just failed.

 

Job Log for Backup 00187-Tuesday Tape

Completed status: Canceled
Expand AllCollapse All
Job Information
Job server: USMNNPP-BU
Job name: em01.emed.loc-Backup 00187-Tuesday Tape
Job started: Wednesday, August 21, 2013 at 8:03:35 AM
Job type: Duplicate
Job Log: BEX_USMNNPP-BU_01844.xml
Drive and media mount requested: 8/21/2013 8:03:35 AM
Destination Drive and Media Information
Drive and media information from media mount: 8/21/2013 8:03:35 AM
Robotic Library Name: Robotic library 0001
Drive Name: Tape drive 0001
Slot: 2
Media Label: LT1001L4
Media GUID: {f6e7c1c6-8e8c-4090-a68a-3f3d848a0f85}
Overwrite Protected Until: 8/22/2013 7:54:07 AM
Appendable Until: 8/22/2013 7:54:07 AM
Targeted Media Set Name: Keep data for 1 Day
Keep for: 1 Day(s)


All Media Used
 LT1001L4

Drive and media mount requested: 8/21/2013 8:03:35 AM
Source Drive and Media Information
Drive and media information from media mount: 8/21/2013 8:04:06 AM
Drive Name: Disk storage 0001
Media Label: B2D002744
Media GUID: {d5f6e927-1fbd-4621-8968-dd2ad43631f3}
Job Operation - Duplicate
Backup Options
Media operation - Append to media, overwrite if no appendable media is available.

Compression Type: Hardware [if available, otherwise none]

Encryption Type: None

DirectCopy to tape: Disabled

Set Information - Data
Source Set Information
Backup set #1: "em01.emed.loc-Backup 00187-Tuesday"
Backup of "\\em01.emed.loc\D: Data"
Backup performed on 8/20/2013 at 6:28 PM
Storage media #1: "Media created 8/20/2013 6:28:28 PM"

Destination Set Information
Backup set #3: "em01.emed.loc-Backup 00187-Tuesday"
Storage media #1: "Media created 8/21/2013 2:52:53 AM"

Duplicate started on 8/21/2013 at 8:06:09 AM.
Duplicate completed on 8/21/2013 at 8:06:25 AM.
Duplicate Set Summary
Backed up 4 files in 4 directories.
Processed 99,173 bytes in  16 seconds.
Throughput rate: 0.355 MB/min
Drive and media mount requested: 8/21/2013 8:06:25 AM
Drive and media information from media mount: 8/21/2013 8:06:25 AM
Drive Name: Disk storage 0001
Media Label: B2D002746
Media GUID: {e48c7715-2a41-442a-8d96-3dd0075eda45}

Set Information - system
Source Set Information
Backup set #1: "em01.emed.loc-Backup 00187-Tuesday"
Backup of "\\em01.emed.loc\C: system"
Backup performed on 8/20/2013 at 6:28 PM
Storage media #1: "Media created 8/20/2013 6:28:28 PM"

Destination Set Information
Backup set #4: "em01.emed.loc-Backup 00187-Tuesday"
Storage media #1: "Media created 8/21/2013 2:52:53 AM"

Duplicate started on 8/21/2013 at 8:06:25 AM.
Duplicate completed on 8/21/2013 at 8:06:40 AM.
Duplicate Set Summary
Backed up 121 files in 77 directories.
Processed 29,532,061 bytes in  15 seconds.
Throughput rate: 113 MB/min
Job Completion Status
Job ended: Wednesday, August 21, 2013 at 8:09:17 AM
Completed status: Canceled
The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.

 

ArulPrasad's picture

If this is a Stand Aloone Tape Drive and Eject after Job complets is selected, Would you be able to deselect the Options?

 

Kind regards,

Arul Prasad R

Arul

briank8to's picture

I just checked the jobs running before and after. Eject after job completes is not checked. Also I checked the job that is failing and it does not have Eject after job completes checked either. Where else could this setting be located? My tape drive is an HP Autoloader 1x8 G2 with an LTO 4 Drive.

ArulPrasad's picture

This seems to be something Else , Either theDuplicate is requesting for a second tape or its failing due to the Source resource is not avaiable.... would you be able to recreate the Job and see how it goes....

 

 

If Possible enable SGMON:

http://www.symantec.com/business/support/index?page=content&id=TECH52476

 

and send it across..

 

Kind regards

APR

Arul

briank8to's picture

I know this has been a while. I finally got the log data from the server. With the device media and job engine selected in SGMON.

 

 

 

 

 

 

 

AttachmentSize
BU-SGMon.rar 11.3 KB
briank8to's picture

I apologize. Thank you for taking another look at this, I know it's been a long time. Here is the job log from the 12-13 job name monday tape backup. hopefully it's something easy. Again thanks for looking at it.

 

BP

 

 

AttachmentSize
Job Log BEX_USMNNPP-BU_03609_xml.rar 3.55 KB
ArulPrasad's picture

I did try finding something that could give us a hint on the cause, there is no canel request been raised, but what I noticed is it reports media that is not in the source job log thoug ,, seems the Database might have these entries for the job.

have you tried recreating the Whol source andduplicate job?

I would recommend a support case for this would be a bteer idea to have aquick webex to see.

Arul