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Jobs are not running, even import\Export jobs also

Created: 20 Sep 2013 | 10 comments


     We have symantec 12.5 & Library Dell PowerVault 132T. Backup jobs are not running. It's shows

Ready, No Idle devices Available
Operating Systems:

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lmosla's picture


verify you are using using Symantec Drivers on your tape drive.  If not use tapeinst.exe to install them 

 The default location is:  \Program Files\Symantec\Backup Exec

Also try Pausing and then unpausing the the drive in Backup Exec

pkh's picture

a) run the Dell diagnostics utility against the tape library.  Make sure you stopped all the BE services beforehand and that you select the write test.

b) If the diagnostics passed and you are still having problems, re-install your tape library as follows

1) Delete the library from BE
2) Stop the media server and the library
3) Start the tape library
4) Start the media server
5) Ensure that the library and tape drive is recognised and functioning correctly in the Windows Device Manager. The library should appear as an Unknown Medium Changer with a Microsoft driver and the tape drive should have a Symantec driver.
6) In BE, install the library if necessary.  Go to Tools --> Wizards ---> Device Configuration Wizard to do so.
CraigV's picture

...if this is a new thing, a server restart should fix this.

Also make sure the library is showing up in Windows as this might be an indication of your issue. What Windows sees, BE sees.


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vigneshwaran's picture

Sometimes it's using drive offline. I right click the device and clicked the online but it's showing 1min online after that automatically going to Offline. This issue i'm facing frequently.

- Vicky
CraigV's picture

...then I'd suggest following pkh's troubleshooting steps as this sounds like a hardware issue. If the drive doesn't stay online, previous personal experience suggest that this is the case.

Please reread pkh's post and do the necessary...


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vigneshwaran's picture

Pls share the Dell Diagnostic Tool for Power Vault 132T....



- Vicky
CraigV's picture

...if you Google will find it!


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Rahul Kumar1's picture

No idle device generally occurs if the drive is already in use. Please try restarting Backup Exec services and try running the job again.


lmosla's picture
Check Windows Events for System Errors:
  • Event ID's 5,7,9,11,15 These errors point to hardware errors:
  • Event ID 5. This error indicates SCSI parity errors. This error can be caused by a faulty SCSI card or a faulty SCSI termination. for this error contact the hardware's manufacturer.
  • Event ID 7. This error indicates that bad blocks exist and can be caused by an outdated tape device driver, faulty media, or dirty read/write heads on the tape drive. Try updating to the most recent Backup Exec tape device drivers, run a cleaning job, and replace the media with new media, if possible. If the error continues, contact the hardware vendor.
  • Event ID 9. Points to SCSI bus timeouts.  To correct this, slow down the SCSI bus and install the most recent SCSI drivers and firmware. & sometimes this error is caused when another device shares the same cable. Try moving the SCSI card to a different PCI slot that does not share the same bus as a RAID controller.
  • Event ID 11.  controller errors, to correct this error, slow down the SCSI bus and install the most recent SCSI drivers and firmware.
  • Event ID 15. Possibly occurring if the incorrect drivers are loaded or the drivers are not up to date
In services make sure the Removable Storage Service is stopped and disabled
Check the Powervault Web interface and make sure there isnt anything stuck in the drive.
Biker_Dude's picture

You should be able to connect to the library via it's IP address or through a DB9 serial cable. The IP address would be easier and that would get you to it's console. From there login and check the health of the library to ensure everything is good or not.