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Jobs hang on Loading Media

Created: 19 Apr 2013 • Updated: 29 Apr 2013
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Hi

I was running my exchange backup on tape drives and everything was working fine since my tape drive stopped working, instead of repairing the tape drive i bought a new 2TB hdd on which i have targeted my all backup jobs by creating backup to disk folder each of 200GB. No the problem is my all backup jobs are running good which includes full/incremental backups but my exchange bakcup job whether that is full exhange backup or incremental exchange backup is hanging on loading media status for hours. I have canceled the job manually everytime and got this error log .

"Backup- \\dc2.aayanre.com\Microsoft Information Store\3rd Storage Group V-79-57344-759 - The version of Microsoft Exchange Server 2007 Management Tools on the Backup Exec media server must be the same version or later as the management tools that are on the Exchange Server 2007 that you want to back up.

Backup- \\dc2.aayanre.com\Microsoft Information Store\First Storage Group V-79-57344-3850 - The media operation was terminated by the user.
V-79-57344-33935 - The backup-to-disk folder that was specified for this job ran out of disk space. The backup set has been deleted, and the backup-to-disk folder has been paused.
Either free some disk space, or specify a different backup-to-disk folder for the job. Before other jobs can use this folder, you must clear the Pause state. On the Devices view, right-click the folder and click Pause to remove the check mark."
 
I have re created the job and tried but same result. I dont see the space issue as well because my exchange databases are of 97 GB whereas the folder size i assigned is 200GB.
 
Job properties are : KEEP data infinetly, do not overwrite media 
Append to media if no overwriteable media is available
 
Could anyone please suggest on the above issue. your valuable help will be appreciated
 
Thx
Quick Look Solution

Check if there was any recent

Check if there was any recent update (Microsoft) was applied on the Exchange server. Check if the version of the Management tools on Exchange and Media Server is the same.

The Technotes below should help

http://www.symantec.com/docs/TECH68939
http://www.symantec.com/docs/TECH65191

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Comments

pkh's picture
pkh
Trusted Advisor
19
Apr
2013

What exactly is the parameter

What exactly is the parameter that you set to specify 200GB?

It could be that your disk is full because you have specified that your data is to be kept indefinitely.  You should set your OPP to a reasonable retention period.

21
Apr
2013

Parameter for folder are 200

Parameter for folder are 200 GB with no threshold limit and status is enabled. I will try to create new media set and will update.i have set data to kept infinetly

 

28
Apr
2013

Anyone who can help on the

Anyone who can help on the above error ??....Cannot extract mailbox and The version of Microsoft Exchange Server 2007 Management Tools on the Backup Exec media server must be the same version or later as the management tools that are on the Exchange Server 2007 that you want to back up.

 

I am taking full exhange backup on removeable hard disk folder and getting the above error

 

Jaydeep S's picture
Jaydeep S
Symantec Employee
Certified
29
Apr
2013
SOLUTION

Check if there was any recent

Check if there was any recent update (Microsoft) was applied on the Exchange server. Check if the version of the Management tools on Exchange and Media Server is the same.

The Technotes below should help

http://www.symantec.com/docs/TECH68939
http://www.symantec.com/docs/TECH65191

29
Apr
2013

Yes thanks it worked..i ve

Yes thanks it worked..i ve updated the management tools version on media server and backup job was successful. Appreciated