Journaling: Archived Items stuck in the journal mailbox
After journal items archived, some stay in the mailbox forever while other items moved to the Enterprise Vault. Right now I have about ~100 archived items stuck in the mailbox dating back for couple of weeks.
If I open any of the “stuck” items, I will get the following error along with attachment file “Quarantined Attachment.txt”:
“The custom form cannot be opened. Outlook will use an Outlook from instead. The form required to view this message cannot be displayed. Contact your administrator.”
The message from “Quarantined attachment.txt” would be “Symantec Mail Security replaced <mail subject> with this text message. The original file contained a filtering violation and was quarantined.”
- Exchange 2010
- Enterprise Vault 10.0.4 with Hotfix 1
How can I fix this?