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  • 1.  KB2760781 not installing via Patch Management

    Trusted Advisor
    Posted Nov 25, 2013 10:47 AM

    Windows update is reporting my test patch machines still need kb2760781

    I have staged MS13-091 already but it doesn't show this KB in the advanced policy tab.

    I am PMImport 7.1.483.

    I put a ticket in, but interested if others have experienced this as well.  Usually that helps the ticket move a little faster if I can reference a post with others having same issue.



  • 2.  RE: KB2760781 not installing via Patch Management
    Best Answer

    Posted Nov 26, 2013 12:00 PM

    Hello Sally5432,

    I checked my test lab, which holds the same PMImport v7.1.483, and found that the Software Update Policy created is in order with the proofloc2010-KB2760781-fullfile-x64/x86-glb.exe update listed on the Advanced tab.

    Perhaps you have an exclusion for this software in place on the Vendor Listing > Software check box under the PMImport > Vendors and Software > Microsoft > Office or Proofing Tools 2010 settings.

    If these are disabled; re-enable them and re-run the PMImport with Incremental download enabled. This should bring down the previously disabled updates.

    Note: The PRC should display about 8 updates for English only for MS13-091.

    Let me know if this helps,

    Joshua



  • 3.  RE: KB2760781 not installing via Patch Management

    Trusted Advisor
    Posted Nov 26, 2013 12:08 PM

    Thanks, Joshua, just got off a call with support and I think that was it.  They suggested checking all MS products except Live Meeting 2007 so I dont run into this in the future again.