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"The key could not be uploaded because it has expired." when uploading to keyserver.pgp.com

Created: 15 Sep 2013 | 10 comments

Hi All,

I am running PGP Desktop 10.0.3.

I uploaded my public key to keyserver.pgp.com a dew years back. Every year, I would get an email to the various signing email addresses asking me to confirm that I want the email address to appear in the key. I suddenly noticed that I no longer got the annual messages, except for one of the original four addresses.

So naturally, I tried uploading my key again to keyserver.pgp.com. However, I was rejected by the upload page with the message:

"The key could not be uploaded because it has expired."

As far as I can see, the key never expires, nor do any of the email addresses.

What could I be doing wrong? Am I really as stupid as my ex has always claimed???

TIA

mlavie

Operating Systems:

Comments 10 CommentsJump to latest comment

Tom Mc's picture

If the key's Properties do not show the key the key as expired, I'd suggest looking at the subkey to see if it is expired.  If this does not result in something showing as expired, I'd gladly take a look if you either post the public key here, or send it to me.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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mlavie's picture

Hi Tom,

Thanks for the response.

I guess I am as stupid as my ex claims. I just took another look at the key, and saw that the PGP Global Directory Verification Key with which some of the subkeys was signed was expired. Deleting them solved the problem.

However, it raises a new problem. The PGP Global Directory Verfication Key signature appears under a subkey for an email address which I have not used for years and which no longer exists. Thus, nobody could have responded to the PGP Global Directoryverification message. Conversely, when I tried to add some new email addresses and upload them, I did not get a verification message for these addresses. I'd appreciate your help with this new issue.

By the way, what is the newest version of PGP Desktop non-commercial freeware?

TIA,

Lavie

And here is my key:

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: PGP Desktop 10.0.3 (Build 1) - not licensed for commercial use: www.pgp.com

mQGiBDwCnmURBADCF0oRo/nxnmRW5wMBxKejo72R0AxaQiTReO6MZxtx3/Zf/Ih5
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-----END PGP PUBLIC KEY BLOCK-----

Tom Mc's picture

I'm finding that your key with two email addresses is on the Global Directory.  It is possible that some kind of spam scanning at your other email addresses may have kept the re-verification emails from being received by yourself.

I don't see anything in your key properties that should result in the error message.  The Global Directory key signatures should not be producing this result.

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Tom Mc's picture

This Knowledge Base Article may be helpful; I'm thinking maybe particularly in relation to the maximum key size: http://www.symantec.com/docs/HOWTO42020

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mlavie's picture

Hi Tom,

I have never had SPAM-blocking problems with the email accounts in question. Also, the email address in the key for the mintmark.co.il domain is an address which hasn't existed for serveral years and nobody could have been verifying it. Itried revoking that email address several times - to no avail. I reviewed the link you sent me (thank you!) and I can't find any problem with my lkey according to the rules specified in the link.

Is there any way that Symantex tech staff could get a look at this?

Regards,

Lavie

Tom Mc's picture

Hopefully, someone else on the forum may be able to assist you further with this.  If you have a support contract with Symantec, you can also pursue this formally with tech support.  I'll also take another look.

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mlavie's picture

Thanks Tom. I hope that you or someone else in the forum can figure this out. Since I am a Desktop freeware user, I assume that I'm not entitled to a support contract...

BTW - what is the current version of PGP Desktop?

TIA,

mlavie

Tom Mc's picture

My impression is that the Global Directory sent the reverification email for each address, that some where not delivered to you, and that those email addresses were deleted from you key on the Global Directory.

I still see no reason for your posted key to not be added.  You might want to try submitted via Global Directory web interface: https://keyserver.pgp.com/vkd/GetWelcomeScreen.event

I would think it is correct that tech support contracting is not available for Freeware use.

The current version is 10.3MP3.

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mlavie's picture

Hi Tom,

I have double checked - these other email accounts are not receiving verification requests. Some of them are on mail servers which I manage, so I control SPAM/reject settings.

If this is in theory a big with Symantec's server or software, wouldn't their techies be interested in this, even if I am using the freeware?

mlavie

Tom Mc's picture

My contract with Symantec expired earlier today, so nothing I now say can be considered as coming from Symantec.  However, I am aware that various Symantec/PGP people monitor these Connect forums, and if this problem is being caused by their software, they will work on identifying and correcting the problem.  It is also of note that the Freeware is the same software as the licensed products; it is only the license that determines what Symantec/PGP products are enabled in the installed software; so, if there is a bug in the Freeware, that bug is also in the licensed products.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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