Endpoint Encryption

Hi,

I had assumed that any PGP keys created by a user would be automatically synchronized with the PGP server. Unfortunately, that doesn't seem to be the case. 

Having checked, we have selected the policy option "Automatically synchronize keys with servers".

I then found this tech documents: http://www.symantec.com/docs/TECH149015 which says the "workaround" is to stop and restart PGP services on the client - that doesn't seem to work either!

If I right-click the key in the desktop app, and select "Send To" -> "Symantec Encryption Server", I get an error - "An error has occurred: some keys could not be added to the server". Oddly there is absolutely nothing entered into the logs!

How do we secure user created keys if synchronization with the server isn't working?

Thanks, Neal.

Are you in CKM? GKM?

Hi,

We are using GKM.

Hi Neal,

Have you had the chance to test modifying the permissions (same or similar workaround as mentioned in BUG REPORT: Key Mode Change from SKM to CKM/GKM Prompts for Passphrase when PGP Services are Restarted - TECH193051.)?

Rgs,
dcats

Hi,

Oddly, I had already made that permission change to try and get aroung the problem identified in that tech note!

I've just checked and stopped/restarted to verify, and I'm still seeing the same problem with key synchronisation.

Thanks, Neal.