Symantec Management Platform (Notification Server)

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  • 1.  Key violation, duplicate resource key has been found in task server list.

    Posted Mar 07, 2012 04:16 PM

    In my Altiris Log Viewer on our NS, I am getting warnings with the description of "Key violation, duplicate resource key has been found in task server list." and they have a source listed as Altiris.TaskManagement.ClientTask.AgentWeb.ClientTaskServersHelper.GetTaskServers.

    We have one NS and 4 task servers.

    I am wondering if anyone else has ran across this also, and what they think I should do to fix it. 

     

    <edit: added counts of servers>



  • 2.  RE: Key violation, duplicate resource key has been found in task server list.

    Posted May 16, 2012 09:14 AM

    I too am having this warning.  I could do with some pointers on how to problem solve this issue? (And others)

    I have clicked on the GUID which opens in the Item browser but does not come back with any information (All fields and Tabs are blank).  Is there another method by which I can find out what the GUID refers to?

     

    Please see log entry below--

    Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
    Priority: 2
    Date: 2012-05-16 13:41:27
    Tick Count: 7326328
    Host Name: SSICT-SMP
    Process: w3wp (2960)
    Thread ID: 220
    Module: w3wp.exe
    Source: Altiris.TaskManagement.ClientTask.AgentWeb.ClientTaskServersHelper.GetTaskServers
    Description: Key violation, duplicate resource key has been found in task server list. 'dee347e2-d502-48ad-96ea-0395216adcc3'

     


     



  • 3.  RE: Key violation, duplicate resource key has been found in task server list.

    Posted Jul 27, 2012 09:00 AM

    I managed to run a SQL query >

    SELECT [Guid]

                ,[Name]

      FROM [Symantec_CMDB].dbo.[vResourceItem]

      WHERE Guid='dee347e2-d502-48ad-96ea-0395216adcc3'

    This pointed me in the right direction that it was an issue with one of our site servers.  Rebuilt the site server that the query pointed to and we are now looking good.

    I am not a SQL guy just stumbled across it by opening SQL Server Management Studio > opened the database > opened Views > looked down the objects and found dbo.vResourceItem right clicked on this and choose to select top 1000 rows > there was far too much to go through so removed the "TOP 1000 " from the query and also removed all the irrelevant columns (everything bar Guid and Name) and added the WHERE Guid='BlahBlah'

    Result!