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  • 1.  Knowledge Base from HelpDesk to ServiceDesk

    Posted Apr 27, 2011 05:36 PM

    I have a bunch of Knowledge Base articles that consisted of Word, Acrobat, and Excel files.

    Do we have any options besides creating WIKI links for .docx, .pdf, or .xlsx files?



  • 2.  RE: Knowledge Base from HelpDesk to ServiceDesk

    Posted Apr 28, 2011 03:05 PM
    I would also like to know this. In HD6 knowledge base you could import files and I really like that option.