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  • 1.  Knowledge Base Item Text Entry Field Customisation

    Posted Jan 16, 2011 11:44 PM

    In the Knowledge Base within the 'add article' pop-up window is there any simple way to customise the height of the 'text*' field container.

    Considering the length of some knowledge base articles a 5-10 line field that doesn't expand and only offers the option to scroll hardly seems sufficient.

     

    Anyone come across this in the past?

     

    Any insight would be greatly appreciated.


    Regards



  • 2.  RE: Knowledge Base Item Text Entry Field Customisation

    Posted Jan 17, 2011 01:06 PM

    Can you post a screenshot of it?

    I went looking for it but didn't stumble across it with just the add article statement you made

     

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    Edit - more

    Can you provide me with detailed steps on how to you to that window?



  • 3.  RE: Knowledge Base Item Text Entry Field Customisation

    Posted Jan 17, 2011 06:52 PM

    Hi added a screen shot with some notes :)



  • 4.  RE: Knowledge Base Item Text Entry Field Customisation
    Best Answer

    Posted Jan 18, 2011 10:16 AM

    This is a 3rd party control used by several PM pages (as well as some FormBuilder components).

    While I haven't done so, the scripts/files can probably be modified, and they are delivered to <install>/shared/scripts/UltimateEditor.