ServiceDesk

I have delete the Article List Display web part from our knowledge base page, but was meaning to delete a diffrent web part.  I have tryed having a look under web parts to add this back in but unable to see it any where.  I have also went onto our test server think i could just export the page and then import into the live page but it seems the knowledge base is the only page you can't export.  Does anyone have any ideas on how i could add this back in?

We are running SD 7.1

It seems that the exportability of a page is dictated by the column "IsPersonalizable" in the table "PageDefinition".  The KnowledgeBase page is set to 0 and has no Export button, while others are set to 1 and have an Export button.  

Try setting the value for IsPersonalizable = 1 in your test database table like so:

update PageDefinition
set IsPersonalizable = 1
where PageID = '403a6a23-6719-4570-8489-fe02577fce92'

where the PageID is the ID for the KnowledgeBase sub-page.

Then see if that gets you any closer to replacing your busted page.  This should at least enable the Export button.  That was as far as I tested.

I was unable to find the appropriate web part.  It looks as though if you deleted that one, the export/import is the way to go.

This worked a treat, changed in database to allow to export taken off our test server and imported into our live enviroment and back to dhowing all the correct web parts again.

Thanks for your help.

You bet!