Knowledge Base Problems
williama
October 21st, 2008
Recently we have started getting time-outs when trying to access the Knowledge Base. I have restarted the services and website in IIS. Still no luck. I am logged into the server directly and get an Error using helpdesk, Request Timed Out waitin on the Knowledge Base Settings to attempt to load.
We currently only have a few items in the knowledge base, we just recently started testing this feature.
Has anyone experienced these problems?
Version 6.0.6074 SP3 + R8
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
Specs
What kind of server are you running, i.e. memory, hard drive, etc. How many workers are in the system? I assume the KB has already been configured and has worked at one time?
Also, does anything else show up in the logs when it fails?
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