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Knowledge Base Subscription Renewal

Created: 23 Sep 2012 | 10 comments

For the last two weeks I have been receiving emails asking me to renew my alert subscriptions.  I follow the link from the email to the alert subscription page, then I click on the Renew link next to the alert subscription that I want to renew, but nothing really happens from there.  The next day I get another email notifying me of my expiring subscription.  Am I doing something wrong?  Do I need to do something other than click on the Renew link?

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Ashish-Sharma's picture

hi,

You can contect to Customer Support Assistance and about your issue

http://www.symantec.com/support/assistance_care.jsp

Thanks In Advance

Ashish Sharma

 

 

MiGe's picture

I experience the same thing - except when I click the link in the email and log in, I get the message "You currently do not have any subscriptions.".

I've received 10 of these mails within the last 2 weeks, so it's starting to get a little annoying.

Marianne's picture

Same here - unable to renew subscriptions. 

I have tried Google Chrome as well as Internet Explorer. 

New subscriptions are working fine - seems we will have to allow subscribtions to expire and re-subscribe!! indecision

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Martin T.'s picture

This is a known issue that is scheduled to be fixed in an upcoming maintenance release of our knowledge management system tentatively scheduled for early December.

Thank You,
  Martin T.
  Symantec Corporation

Marianne's picture

Some of my subscriptions wil have epired by then... Unless 'early December' means within the first couple of days....

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Martin T.'s picture

Unfortunately, no. The target date for the release is December 6. My apologies for the inconvenience.

Thank You,
  Martin T.
  Symantec Corporation

Marianne's picture

Still not working....crying

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Martin T.'s picture

Marianne,

My apologies. The release was rescheduled for this evening due to conflicting changes. The change should be in place by Noon Eastern tomorrow.

Thank You,
  Martin T.
  Symantec Corporation

Keith Fountain's picture

I am getting notifications on a daily basis, when I go to my alerts, they all reset to 364 days but then alert me a day later to say they are due to expire soon.

erikalui's picture

I can check my subscription status in each thread and when I post, it automatically gets me subscribed to the thread.