Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Known Issue: Error: License Count for CMDB/Asset Management Solution has been exceeded. Licenses owned:1, in use:1

Created: 03 Jul 2012 • Updated: 10 Oct 2012 | 8 comments

For the love of god, does anyone know when the licensing in Asset Management is due to be fixed? I mean this - http://www.symantec.com/docs/TECH166149

Is impacting my sanity on a regular basis, is unbelievable that this was not fixed in SP2.

Justin

Comments 8 CommentsJump to latest comment

Triinu Gross's picture

see the following document:

http://www.symantec.com/docs/TECH166149

If your issue has been addressed, please use the "Mark as Solution" link for the relevant thread.

jgillfeather@savills.com.au's picture

Hi Triinu,

is the AMS license, not the CMDB one - we've added that CMDB lic already, as far as I'm aware it does not relieve the AMS issue (am editing lease contracts, not assets)

rgrds

Justin

Alim Shaikh's picture

Hi There,

Can you try below steps I am sure either one should work for this:

1.     Removed the role Symantec Administrator for the user and set the role Asset Manager/Cmdb Manager

2.     Deleted the user account and did an import of the user from the AD and assign that account to the role Symantec administrator

Regards,

Alim Shaikh

abhishek_rane's picture

 Hello Justin,

I have had similar issue you have mentioned. I was able to workaround the issue after restarting Altiris service few times (four - five times) and refreshing the browser.  I am not sure if this workaround is feasible in your case but sharing this if it could be of some help for you.

Thanks,

~Abhishek

 
mclemson's picture

Yes, this is similar to the "wait 10 minutes" fix.  If you get an error while using CMDB, pause what you are doing and come back to it after 10 minutes.  The license that was accidentally held is now released and you can continue in your work.

And yes, it's very frustrating.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

Triinu Gross's picture

Hi Justin,
looks like the issue with asset licenses is fixed in our next (7.5) release.

Regards,
Triinu

If your issue has been addressed, please use the "Mark as Solution" link for the relevant thread.

mclemson's picture

According to a slide deck from Vision 2012 in May, the CMDB license is removed from the 7.5 release.  Since no license is required, your issue will definitey be resolved.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com