Endpoint Encryption

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  • 1.  Laptop bricked

    Posted Aug 29, 2013 12:23 AM

    My company recently bought a new laptop and I had to install SEE on it.

     

    Since like all new laptops it runs Windows 8 secure UEFI boot I have to turn off secure boot and turn on legacy booting and reformat the hard disk to an MBR style hard disk then install Windows 7 then finally install windows 8 and then get drivers so that Windows 8 would actually work. 

     

    After all that I put SEE on it and everything was working fine.  I have done this on a number of laptops with no issues.  With this laptop after a few days of working suddenly:

     

    Your PC needs to be repaired
    
    A required device  isn't connected or can't be accessed.
    
    
    Error code: 0xc000000f
    
    
    You need to use recovery tools.

     

    Then after pressing F8 it says:

     

    The application or operating system couldn't be loaded on your system because a required file is missing or contains errors.
    
    File:\Windows\system32\winload.exe
    
    Error code 0xc0000001

     

    I can boot from the access and recoery disks but unfortunately I can't seem to access the disk once I boot from the recovery tools.  This may be because I have no idea what to do.



  • 2.  RE: Laptop bricked

    Posted Aug 29, 2013 01:23 AM

    Since I got the Access iso to work but all I get is the message:

     

    c:\> d:

    The file or directory is corrupted and unreadable.

     

    So I guess I have to reinstall.



  • 3.  RE: Laptop bricked

    Posted Aug 29, 2013 05:30 AM

    At what point do you see the Windows load errors?  It sounds like it might only be partially encrypted to me.

    A rebuild is likely going to be the quickest way to get the machine up and running again.  If there are vital files on the laptop though, then you may want to attempt a forced decryption:

    http://www.symantec.com/docs/TECH134766

    On a final note, Windows 8 is not supported in SEE:

    http://www.symantec.com/docs/TECH197771