Endpoint Encryption

Hi,

I recently implemented Symantec Endpoint Encryption 11MP2 on a few of our laptops (in standalone mode).

One of the users mentioned that since the install, his laptop will not go into sleep mode when closing the lid.

Is this an issue you are familiar with? Since this is the only thing that changed on the system, I suppose it is SEE related.

Thanks,

James

At what stage is the machine at when he closes the lid?  Sleep should work fine if it's fully booted up into Windows and running, but as it's Windows doing the detection and not SEE, it won't go into sleep mode if only in the Pre-Boot Authentication Environment.

As with most encryption products out there though, it's recommended to get users to either shutdown or hibernate their machines instead of sleeping/locking their machines.  This is to lessen the window of a cold-boot/princeton attack.

Hi James-m,

The machine while encrypting need to be connected to power supply and should not go to sleep mode, else the encryption process is paused.

The power option must have been changed for the same reason while encryption, otherwise there is no such issue with product configuration.

Hi, thank you both for your quick responses! Will go and check the power options, as the problem indeed occurred when fully booted up. Also thanks for the recommendation to use hibernate instead of sleep, fully agree! Kind regards, James