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Latest IE10 incremental update breaks Web Messenger

Created: 12 Jul 2013 | 11 comments

The latest incremental update for Internet Explorer 10 released this week appears to no longer work with PGP Universal Server 3.1.2 Web Messenger.  Essentially, when the attachment link is selected, clients are sent back to the login screen.  Has anyone else identified this as an issue and developed a solution / work-around?

Operating Systems:

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Lysol's picture

We are seeing it. Its very disruptive. It affect IE 9 and 10. I have to tell my clients to install Firefox or Chrome. You can uninstall the update KB2846071 but AUtomatic Updates reinstalls it right away.

Very bad for client relations.

Symantec needs to fix this right away. This along with the case sensitivy for e-mail addresses relly make us look bad.

grtech09's picture


7 days and no update.  I got clients killing me over this and they are due for renewals.  Need a fix soon to keep my sanity.


Lysol's picture

ditto. I bought the Symantec product hoping for enterprise grade support, but it is letting us down. I am spending too much time and energy giving my clients work arounds for this and other issues. the case sensitivity bug in email addresses supposedly fixed in the last two PUPs was another embaressment.

grtech09's picture

Symantec sent me an update. Looks like KB2846071 may be more the blame here, as a quick search has found other apps having issues as well.

There aren't many products that combine email encyption, Secure Webmail, and disk encryption in one package. For this reason I hope there is a fix soon becuase I don't want to have to buy another product.

grtech09's picture

And make that a status update, not an update to the issue.

LBerlin's picture

I have several of my customers reporting this issue with IE versions all the way back to 8. Hope to see a fix or some kind of update soon.

Lysol's picture

HEY SYMANTEC! this is still an issue for me and my clients, is there anything being done on this?

LBerlin's picture

Microsoft's patch released today, KB2862772 (MS13-059), is apparently intended to address this issue. The problem itself was a result of the July patch changing the way IE handles JavaScript and Session Handles.

Really, the issue was Microsoft's to fix, not Symantec's, as it affected more than just Web Messenger, but there have also been confirmed cases of other JS apps being affected as well.

I'm working with some of my customers to confirm if this fixes the issue or not.

Lysol's picture

I tested this update on a Win 7 32 bit system and did not experience the error.