when i right click on the computer within resources and go to resource manager the serial number is correct.  However when i right click and goto edit and the edit computer dialog box appears and the serial number is the old serial number.

How do i get this serial numer to update as this is were the lease information is pulled from.

many thanks!!

You might try running a "Recreate Full Inventory" on that computer.

this is an issue i have for 20-30 machines.

I run the recreate full invetory every two weeks and its not picked it up but i did as you said and went the to a couple of machines and manually choose it.  It still doesn't update!

Hi Carriefog,

I reckon you're missing 'Inventory to Asset Data Synchronization' task (Configuration -> Solution Settings -> CMDB Solution) which should update the serial number on edit page of the corresponding computer after running the "Recreate Full Inventory"  task. however, our  "Covered Hardware" dataclass in Lease Agreements  may not pickup the updated serial number information about the referenced assets.you may need to manually update these changes in the "Covered Hardware" dataclass to replicate information.

Report "Contract Serial Numbers without Asset Info"  should list out all the assets which are having mismatched serial number information for a Contract type. Only way i could think of now, is to pick up wrongly referenced assets from this report and manually update the information in "Covered Hardware" dataclass.

Thank You,
Prasanna.