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Legacy Components in Workflow 7.5

Created: 06 Mar 2013 • Updated: 07 Mar 2013 | 2 comments
QuietLeni's picture
This issue has been solved. See solution.

Dear All,

I have been delving into the components that make up the new Service Desk. The regular component libraries do a lot of the work, but there are lots more components that I would like to use, such as assigning Tasks to groups that are not there...

...until I import the Symantec.ServiceDesk.Legacy.Components.dll. This has lots of components in it and is marked with a 7.5.x version, but there is no indication as to what the word "Legacy" in the name means.

Does it mean that the components are just for interacting with SD 7.1 items or does it mean that the components are still useful for 7.5, but are not needed because another component has deprecated them?

Kindest regards,

QuietLeni

Operating Systems:

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Jason Short's picture

Thanks for your question Leni, The SD components in the "legacy" library are specific to prior version of SD and will not work with SD 7.5.  

SOLUTION
QuietLeni's picture

Thanks for the answer, Jason.

Do we make our own Integration Components to do complex queries (such as give me all Open tickets) of tables such as the ImIncidentTicket table, for example, or do we use the regular ones and then check to see if it is not open?

Thanks again,

QuietLeni

What is the point of an Asset Management Solution that needs excessive management? Let me help you.