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Legal Disclaimer considered a violation?

Updated: 21 May 2010 | 3 comments
dnslammers's picture
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 Why is a Legal Disclaimer compliance rule considered a "violation" in SBG?  Every outbound email gets our Legal Disclaimer stamped at the bottom by SBG. Any time you look at the audit logs the verdict shows it as a Compliance Violation when its not. Sure it triggered the rule but it was supposed too.

This throws our Helpdesk off. They think that emails might be getting quarantined when they see that.

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TomC 2's picture
21
Sep
2009
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Hello,

So the legal disclaimers are created through compliance, so technically it would be a violation of a compliance rule. (Yeah I know it's a stretch.)

If you think of our product as modules, the compliance rules are all part of one module. And this is what is reported back to our logs. So I do understand your concern, and maybe this would be a good one for the ideas page?

I think that would be our only recourse right now.

Thanks for the post!
Tom

KevK76's picture
21
Sep
2009
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Disclaimers

Hey Guys,

The real issue here seems to be the fact that it's getting reported, if you edit your compliance policy that adds the annotation and uncheck the box to 'Track violations of this policy in the dashboard and reports' then it should no longer get reported which is what sounds like the problem is here.

Thanks,

Kevin 

dnslammers's picture
22
Sep
2009
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TomC2 - I'll add it to the

TomC2 - I'll add it to the idea's page.

KevK76 - I long ago unchecked that box so it doesn't show in the Dashboard as a top Compliance rule violation. The "violation" shows up in the Audit Log verdict. Which confuses our HelpDesk when they look at the surface and see all these emails with the Verdict with a violation.

It would just seem better to remove the disclaimer out of the compliance module and make it a separate option.

I'll put that in the ideas page. Thanks guys for your replies. I do appreciate hearing from Symantec on things like this.

Stephen