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Lic number needed.

Created: 13 May 2010 | 4 comments

I am needing to get the licensing number out of Backup Exec Version 12.  The person that installed and licensed the software is no longer with the company.  I have the software but all he downloaded was 32 bit, I need to install the 64 bit version as we now have Server 2008 R2 64 bit.

Dan

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Ken Putnam's picture

Look for a file named BESERNUM.XML  in C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec

This will contain all the serials that have been installed on a given media server

If this response answers your concern, please mark it as a "solution"

pkh's picture

Do note that BE 12 does not support the use of Server 2008 R2, both 32-bit and 64-bist, as a media server.  Not even BE 12.5 support the use of Server 2008 R2 as a media server.  Only BE 2010 provide this support.

tech29's picture

Do you mean to say that you already have backup exec 12 32 bit installed ? if yes, then you can find out the license keys through:

BE console => Tools=>Lincense keys and option.

Regards,
tech29

Colin Weaver's picture

All the presvious responses are technically correct however Ken's answer will result in you being able to use the Import button with the XML file to quickly install (or re-install) the licenses when needed.

And pkh's answer is probably a show stopper anyway because you won't be able to use that version of Backup Exec on 2008 R2 - you will have to go to BE 2010 and will need new licenses.

If the person that installed and licensed the server also added a mainteneance agreement then you might be able to get updated license codes with no further cost - but if you have no paperwork then it might be tricky. Our customer care teams might be able to help although I have no idea if they can use your license numbers to confirm a support/mainteneacnce agreement as these agreeemnets usually have their own numeric  identifiers.