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Licence Question

Created: 14 Sep 2011 • Updated: 18 Nov 2011 | 3 comments
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Hi,

i have installed for a customer a BE2010 trial and after aquired and entered licence for server and win clients.

unfortunatelly i forgot to order the one for exchange agent and it just hit it's 60 days limit.

is there any way to prolongue this trial until i manage to get the licence for it?

 

thank you,

florin

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CraigV's picture

Hi there,

 

No there isn't as far as I know. You'd have to uninstall the application and then reinstall it from scratch.

I have seen some postings about getting an extended trial from Symantec, but you will have to contact the licensing department in order to confirm this.

 

Thanks!

Alternative ways to access Backup Exec Technical Support:

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ZeRoC00L's picture

Yes you can extend your trial. You need to speak with the company that you are purchasing your licenses through and they can obtain a 30 day extension for you through Symantec.

But normally if you order the licenses today, you will get them tomorrow. Maybe that is faster than extending the trial period.

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florin.s's picture

Hi guys,

thanks for your posts...

the problem is that i do not administer the licences i just administer the backup server.

and another problem is that the whole process of ordering a new licence goes through a lot of people and it kind of takes 1-2 weeks.(lots of internal procedures... :( ) so i was looking for a quick fix, a 30 day trial extension would be great but since i don't have direct contact with the licensing/purchasing part seems to be out of my reach :(.

br,

florin