Hi ,

IPurchased SYMC SYSTEM RECOVERY DESKTOP FOR
SYMC PROTECTION SUITE ENTERPRISE
EDITION 4.0 I/O STD LIC

and i have serial Number i tried to submit serial number 

but i get below error:

I suggest you can contact symantec license team or contact to customer care.

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

Activate a new or renewed Endpoint Protection 12.1 license

thanks james for reply ,
i am already upgraded my server form 11.x to 12.1.5
i purchased license Symantec Protection Suite Enterprise Edition 4.0
is there any difference between this products(12.1.5, Suite Enterprise Edition 4.0)?

if so how to make my server(12.1.5) to become Suite Enterprise Edition 4.0

Note: also i have license keys +serial number for (Suite Enterprise Edition 4.0)

thanks

Did you receive an slf file to input into SEPM?

i am not receive this files only i have Serial number and license key

You should've received an slf file from Symantec licensing team. Once you get this, you can input into the SEPM as it contains your valid license count.

what should to do to receive slf file?

It should've come to you once you made the purchase. If it hasn't the fastest way is to contact them via phone or send an email to licensing@symantec.com

Hi,

already upgraded my server form 11.x to 12.1.5 as mentioned above,

now i got new serial number form symantec for (SYMC SYSTEM RECOVERY DESKTOP FOR
SYMC PROTECTION SUITE ENTERPRISE
EDITION 4.0 I/O STD LIC)

is it possible to downlaod new version and installed on my server to activated by using new serial number

because new serial number not matching version 12.1.5

Note:already sent email for licensing@symantec since yesterday  but till now i not get any thing

thanks

Yes please see below articles

Activate a new or renewed Endpoint Protection 12.1 license

http://www.symantec.com/business/support/index?page=content&id=TECH162623

i did  this steps but i faced some difficult as mentioned above
i have tried to submit serial number but get below error:

The serial number that was provided cannot be validated as it appears to be from an unsupported source. Verify that the serial number is correct, and then enter it again. If the problem persists then the serial number needs to be registered via the licensing portal and the associatd license will need to be manually installed.
Error Code (2120031)    

 thanks and regards 

Ok may some problem in your license key you neen to contact licensing team.

What is the correct email support from Symantec

licensing@symantec.com or license@symantec.com

i am sent email to licensing@symantec.com

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

Give them a call for quicker resolution

Correct email ID : license@symantec.com

thanks james

i will send email again to correct id ,

and will feedback

my problem Solved

thanks for your support