Endpoint Protection Small Business Edition

Hi Team,

 

I tried out Symanect Endpoint 12.1 and got License for the Same as my trial got Expired.

 

While trying to Activate the same i am getting the error as

"The Serial Number or Numbers that were entered are for a different product.

Please enter a serial number for this product Error Code (2120012)"

I also check with my reseller he is sure that the product installed and the product purchased are the same.

Regards

USK.

 

Please remove your license key in public fourms.

Are you able to open symantec file connect URL ?

https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

If yes please verify your product version.

You need to contact symantec licensing team.

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

Serial number may be associated with different product... When you renewed the license they would sent you a .slf file..u need add that file. Call licensing team or ask your reseller to send you the slf file...

Please contact the Symantec licensing team to get this sorted out. This license is for small business not enterprise.

I've removed your serial # to prevent misuse. Please do not post it.

Hi,

 

Thank you for your reply.

Can you help me in providing the suport number for Symantec Licensing for India?\

 

Regards

USK.

 

For India other support you can call below no.

Telephone:
000 800 4401 456 IDD call: 29 0782864

HI,

I generated License file and activated the Product but the Validation shows the below error.

"This License cannot be used because it applies to a different Symantec product.Make ssue that the License you selected for import or activation has been issued for use with this version of Symantec Endpont Protection.For more information contact your preferred reseller or visit the Symanec Licensing Information Centre."

 

Regards

USK

Please verify both product are same ?

You can try to activate SBE client version.

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

Are you attempting to register the SNAC license before the SNAC component is enabled/installed on the SEPM will result in a licensing error? Check the following KB for more details.

Installing SNAC 12.1 in conjunction with an existing installation of Symantec Endpoint Protection Manager (SEPM) 12.1

http://www.symantec.com/docs/TECH168055 

 

 

 

Hi USK,

Is there any update?

OR

IF issue has been resolved mark thread as a solved with the answer that best helps you.

Thank you for all your Reply.

 

I reinstalled the product from the Purchased CD which resolved the problem.

 

Thank you all.

Regards

USK