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License adding error

Created: 05 Nov 2012 • Updated: 17 Jan 2013 | 4 comments
RobertH007's picture
This issue has been solved. See solution.

Hi.

I have Symantec App Center Version: R4.0.1build19.

Applied licenses:
Expires on Applied Type Count Serial number
19 Nov 2012 21 Sep 2012 Trial 100 users

 Since this licens is about to go out, I ordered a new internal license on partnernet. I got the license and have registreted it on the licenseing portal.

SYMC APP CENTER ENTERPRISE EDITION 4.0 PER USER BNDL STD LIC PARTNER
PROGRAM BASIC 12 MONTHS, Quantity 50 users.

My problem :

When I try to add a new license on App Center, i get the following error :

Server returned error: Licence type does not match product installation type

Comments 4 CommentsJump to latest comment

Andrew_C's picture

Hi Robert,

Is the install hosted by our SaaS (appcenterhq.com), or was it installed on-premises? Please be advised that SaaS and on-prem licenses are not interchangeable  (e.g. a SaaS license cannot be applied to an on-prem install, and vice-versa).

Please ensure that the license you received is specific to your instance type

Andrew

RobertH007's picture

Hi Andrew

We are distributor for Symantec security in Norway, and I am using this for demo at partners and customers.

The installation is hosted by appcenterhq.com, but I can`t find a SKU that is specific for SaaS, in our distributor priselist or partnernet.

My only 3 choices on Partnernet are :

App Center SYMC APP CENTER ENTERPRISE EDITION 4.0 PER USER BNDL STD LIC PARTNER PROGRAM BASIC 12 MONTHS

App Center SYMC APP CENTER STANDARD EDITION 4.0 PER USER BNDL STD LIC PARTNER PROGRAM BASIC 12 MONTHS

App Center SYMC APP CENTER BASIC EDITION 4.0 PER USER BNDL STD LIC PARTNER PROGRAM BASIC 12 MONTHS.

This is maybe something I should take up with Symantec`s Channel and Commercial Manager in Norway ?

Minh_Phan_at_Symantec's picture

Robert - I will work with you directly so that you have the proper license.

risonhaug's picture

Hi Robert. - Please contact me when you arrive at Vision Barcelona - Have found a person that will assist you.

Best regards

Roger Ison-Haug
 

SOLUTION