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License error

Created: 09 May 2013 • Updated: 09 May 2013 | 8 comments
This issue has been solved. See solution.

Guys i am having this error below starting from today when i want to run the backup.

"The job failed with the following error: Before you can back up this source, you must purchase and install a license for the appropriate Backup Exec agent. See the Job Log for details". 

Operating Systems:

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VJware's picture

As the message states, do you have the appropriate license installed ?

For egs, if you are backing up Exchange IS, you should have the Agent for Applications & Databases...

If you are backing up normal file data on a Windows server, you should have a Agent for Windows license...

Sush...'s picture

Hello there,

    In the Job log it may specify on which resourse it is failing. Check the same. Post the job log if possible.

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Chimwemwe's picture
 
Guys when i check to License Info this is what i am get ...see the attachement
Error.jpg
Sush...'s picture

From the screenshot you can see that Agent for Applications and Database is missing.

So if yoou had selected any application databases like SQL, or Exchange or Sharepoint then they got backed up for 60 days. Now the Trial period is expired so it gives the error.

What are the resources selected for backups in the job for which its failing??

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Chimwemwe's picture

Have the license screenshot..... the backup has been running ok without problem..

It has just started today

License.jpg
Sush...'s picture

You have posted the same screenshot. I understand that Backup Exec product is licensed. But the license for backing up Applications and Databases is not installed.

So you have to figure out what application/database is selected in that failing backup job and accordingly add the license.

One more point.... I do not see Agent for Windows installed. So if you are backing up any remote server then it will fail as the trail period has expired.

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

SOLUTION
Chimwemwe's picture

Sush...

I have found the reason ....i didn't install one License for Application and Database as you said.

Thanks very much...