ServiceDesk

my licenses run out even I'm the only one who's using it, we have actual commercial license installed for one node (5 concurrent users), I have no idea where this might come...

-.-Jari-.-

We are experiencing the same problem with our License. I created a ticket to the support and they are looking at it. I will keep you updated on their progress.

I created also a ticket, let's see how this goes on...

-.-Jari-.-

We tested the NS connection by opening "Notification Credential tools" under the tray icon => shortcuts. Clicked the "test" button. It worked.
Also checked the "License Status Manager" under the Application Licenses. It showed 1 application license.

I don't think the core license file is enough to provide the 5 tech licenses. But I'm awaiting an answer from the support.

Does your Application License look like this except for the LicenseCount?

hi,

from license  status view, my count is 0.

from my NS 7 console\all settings\service desk\, i got 1 license available

from Symantec installation manager, i got 2 entries of Symantec Service Desk (exactly the same name), after I install the SD license, one of the entry become valid, while another entry, still in red and say the no license is available.

any idea on this situation?

I tried to uninstall SD solution from my NS7, and all of the entry on the SIM license page regarding SD are gone, however, after I re-install the SD 7 solution, 2 entries of service desk appear under SIM license page.

Regards,

Wallace