Endpoint Protection

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  • 1.  License SN not updating correctly

    Posted Sep 26, 2014 03:08 AM

    Hi

     

    When I load the new serial numbers the Manager is associating the 4 license numbers with each other and not adding the licenses to our tally. This has been a bug for the last three years. Can someone help with workaround for this BAD programing BUG (Is the team writing this module drunk)?



  • 2.  RE: License SN not updating correctly

    Posted Sep 26, 2014 03:16 AM

    You need to contact symantec licensing team.

    You can send an email at license@symantec.com
     
    Website: http://symantec.custhelp.com
    Phone number: 1-800-721-3934
    Email: license@symantec.com

    Contact Us

    http://www.symantec.com/partners/support/contact-us.jsp

    Assistant & Information

    http://www.symantec.com/support/assistance_information.jsp



  • 3.  RE: License SN not updating correctly
    Best Answer

    Posted Sep 26, 2014 03:25 AM

    For anyone with the same problem here is the workaround. Brought to you by alot of struggeling with Symantec.

    Steps:

    1 Load all licenses

    2 If you have license numbers not appearing in the list click "Recover a deleted license"

    3 Tick the licenses that should actually be active and then click recover