Endpoint Protection

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  • 1.  License tab not showing up in SEPM 12.1.2100.2093

    Posted Aug 20, 2014 01:55 PM
      |   view attached

    Hello,

    I have inhereted our company's SEP server which has an expired license. I have the license email with SLF ready to install however there is no "License" tab in the Admin section. Any insight would be appreciated. What information can I provide to help troubleshoot this issue? I've attached a screenshot.

     

    Running on Windows Server 2008 R2 Standard.



  • 2.  RE: License tab not showing up in SEPM 12.1.2100.2093

    Posted Aug 20, 2014 01:56 PM

    Do you have admin privs?

    Try logging in with the actual built in admin account in the SEPM

    username should be "admin" and than whatever the password is for it.



  • 3.  RE: License tab not showing up in SEPM 12.1.2100.2093

    Posted Aug 20, 2014 03:17 PM

    I am one of the admins but logging in as admin produced the license tab. All is good. Thanks!



  • 4.  RE: License tab not showing up in SEPM 12.1.2100.2093

    Posted Aug 20, 2014 03:21 PM

    Your account needs to be given full admin rights. But as long as you got it working!

    Please don't forget to mark this thread as solved.

    Thanks!
    Brian



  • 5.  RE: License tab not showing up in SEPM 12.1.2100.2093

    Posted Aug 20, 2014 03:24 PM

    Hmm, my account does have full admin rights as far as I can tell as it says "Authorized to fully manage site".



  • 6.  RE: License tab not showing up in SEPM 12.1.2100.2093
    Best Answer

    Posted Aug 20, 2014 03:29 PM

    For your account, make sure you are a System Administrator. You're probably setup as an Administrator, not System Administrartor.

    http://www.symantec.com/docs/HOWTO81155



  • 7.  RE: License tab not showing up in SEPM 12.1.2100.2093
    Best Answer

    Posted Aug 20, 2014 04:30 PM

    You are absolutely correct Brian. Thanks again. 



  • 8.  RE: License tab not showing up in SEPM 12.1.2100.2093

    Posted Aug 20, 2014 04:48 PM

    happy to help :)