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License warning for old license.

Created: 17 Jun 2013 | 6 comments

I have a new license for SBS 2008 and have installed the .slf file and it shows OK in the Admin License page of the manager. Howerver I am still getting warning emails and the Manager Home page is still indicating I need to take license action for the old license. It appears the new license has not been properly installed. Advise sought. Should I delete the old license (even though I prefer to keep it for the record)?

Operating Systems:

Comments 6 CommentsJump to latest comment

Rafeeq's picture

Yes

remove the license and add it again.

similar issue resolved after talking to support. the advice was to remove and add the license

https://www-secure.symantec.com/connect/forums/loading-slf-file-shows-5-licenses-activated-only-3-are-shown-sepm

SameerU's picture

Hi

Please delete the license and install the again

Regards

 

Ambesh_444's picture

Hi,

Please get in touch with the license department.

You can send an email at license@symantec.com

Phone number: 1-800-721-3934
Email: license@symantec.com

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

 

Thank& Regards,

Ambesh

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A. Wesker's picture

You can delete the old one and ensure only not expired license are displayed on the Licences Menu when you go on Administrators and the sub-menu "Licences".

Once it's done you should be fine as long as you have as much licences seats than client deployed.

You can also check the Task "Restore licence" in order to have a look on all the licence available. If you see some of them not expired, you can restore them very simply.

Kind Regards,

A. Wesker

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your question.

License maintenance is a critical part of keeping your security infrastructure up to date. The following tasks are part of maintaining your Symantec product licenses:

Backing up your product licenses.
 
 
Keeping track of your license status.
 
 
Renewing your license.
 
 
Recovering a deleted license.
 
 
Reference: Maintaining your product licenses

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

I would suggest you to delete all the Expired licenses from the SEP Manager and then insert the Latest License which has been received.

You could also try inserting the license number and try registring them again..

Importing a license

http://www.symantec.com/docs/HOWTO55080

Activating your new or renewed Symantec Endpoint Protection 12.1 product license

http://www.symantec.com/docs/HOWTO55294

SEP 12.1 and License Concept

https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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