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License warning for old license.

Created: 17 Jun 2013 | 6 comments

I have a new license for SBS 2008 and have installed the .slf file and it shows OK in the Admin License page of the manager. Howerver I am still getting warning emails and the Manager Home page is still indicating I need to take license action for the old license. It appears the new license has not been properly installed. Advise sought. Should I delete the old license (even though I prefer to keep it for the record)?

Operating Systems:

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Rafeeq's picture


remove the license and add it again.

similar issue resolved after talking to support. the advice was to remove and add the license

SameerU's picture


Please delete the license and install the again


Ambesh_444's picture


Please get in touch with the license department.

You can send an email at

Phone number: 1-800-721-3934

Contact Us

Assistant & Information

Thank& Regards,


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A. Wesker's picture

You can delete the old one and ensure only not expired license are displayed on the Licences Menu when you go on Administrators and the sub-menu "Licences".

Once it's done you should be fine as long as you have as much licences seats than client deployed.

You can also check the Task "Restore licence" in order to have a look on all the licence available. If you see some of them not expired, you can restore them very simply.

Kind Regards,

A. Wesker

Chetan Savade's picture


Thank you for posting in Symantec community.

I would be glad to answer your question.

License maintenance is a critical part of keeping your security infrastructure up to date. The following tasks are part of maintaining your Symantec product licenses:

Backing up your product licenses.
Keeping track of your license status.
Renewing your license.
Recovering a deleted license.
Reference: Maintaining your product licenses

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture


I would suggest you to delete all the Expired licenses from the SEP Manager and then insert the Latest License which has been received.

You could also try inserting the license number and try registring them again..

Importing a license

Activating your new or renewed Symantec Endpoint Protection 12.1 product license

SEP 12.1 and License Concept

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


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