Client Management Suite

Good Afternoon Colleagues!

On Friday, after scheduled reboot of NS(windows updates), all purchased licenses became expired.

I''ve logged a case in Symantec support, but they haven't provided solution still.

Altiris CMS 7.1 SP1

Windows Server 2008 R2

Entry in NS logs:

10/19/2012 3:53:23 PM","Exception occurred while verifying a certificate in certificate store. Skipping...

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.6851.0&language=en&module=DJhNOBbU4n4Tk9lrRu/ojpsIHfV5875B+gUtBl0qj9Z+dbia9Qi58GH+b1R6rxXH&error=490060781&build=**CEDUrlEnd**

Also I found that “Altiris Software Licensing CA” certificate has expired.

So now I can't even install my licenses again.

Maybe someone already had this bug? Please help, any help is appreciated! 

Are you seeing this issue:

http://www.symantec.com/docs/TECH19486

"This update [KB 2661254] WILL impact ITMS and other Symantec Endpoint Management solution license refresh and license removal processes. License refresh is a recurring schedule that calculates usage against the license issued for Symantec/Altiris products. Generally this is not a high risk as the product will continue to function given the previous licensing data. However, licenses will not recalculate after applying the patch. This may impact cases where licenses have been exceeded or need to be reclaimed. Additionally, the license removal tool will not show Altiris licenses when the patch is applied.

Because of this issue, customers have the following options:

1. Do not install the Microsoft Update.
2. Temporarily work around the checks from the patch by following Microsoft’s instructions as described in the links above or as found in the section “Workaround Instructions” below.
3. Uninstall the Microsoft Update from in Add/Remove Programs. A system reboot is required after removing the patch. It is not sufficient to just restart AeXSvc after uninstalling the patch.
4. Install the Microsoft Update and obtain new license files for your Altiris products generated with 1024-bit encryption."

Hello Andy,

Brilliant!

Thanks a lot! It helped!

One more proof that the community is better than the support.

Is there a way to submit to all new TECH articles regarding CMS 7.1?

Thanks in advance!

Not that I'm aware of, I have just bookmarked the support page of each product (DS, SMP, SWM etc.) and check them every week or so on the train when i'm travelling for new articles.

Don't forget to "mark as solution" if your problem's fixed.

I've put a suggestion in, give it a thumbs up if you agree:

https://www-secure.symantec.com/connect/forums/support-article-rss-feed