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Licensing

Created: 15 Feb 2013 • Updated: 15 Feb 2013 | 8 comments

Our project manager in charge of the implementation of SEP in our org has left and no one has been appointed to take over.

 

I have been asked to find out how many licenses our ORG has purchased and how many are being used.

 

Is there somewhere in the SEPM that I can look that details licensing information from our estate? total number of licenses, licenses used / available, that sort of thing?

 

I'm using SEPM v11.0.6300.803

 

And sorry if this is in the wrong forum, I have no idea where to put it

Comments 8 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

If you use a SQL backend server you can run the following script in SQL Server Manager to query the number of clients you have. 

use sem5
select name as Countries, count(*) as Clients
from sem5.sem_client
left outer join sem5.identity_map on sem_client.domain_id=identity_map.id
group by name
order by Clients

Or

If you have embedded database

you can still use the query by opening dbisqlc.exe under "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32" , enter the dba username and password and copy that query to execute.

Check this thread

https://www-secure.symantec.com/connect/forums/serila-number

https://www-secure.symantec.com/connect/forums/total-clients

Thanks In Advance

Ashish Sharma

 

 

_Brian's picture

If you contact licensing they can tell you how many you own

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Mithun Sanghavi's picture

Hello,

SEP 11.x works on paper license.The Symantec Endpoint Protection 11.x product does not require a License file.

http://www.symantec.com/docs/TECH103025

However, in reference to the Symantec Endpoint Protection 11.x License, you may contact the Symantec License department by - 

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

https://licensing.symantec.com/acctmgmt/index.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

JS@support's picture

Hi,

I found this article you can refer this

https://www-secure.symantec.com/connect/articles/s...

SEP 11.x licensing is basically just a "paper" license product.  However, with SEP 12.1 the licensing is a "software" license product and uses a  license file.

Basically Symantec does send info via email about license. It would be a PDF file stating license info. But it might have come on register email id with Symantec. 

To confirm the license status try to contact with following options.

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

https://licensing.symantec.com/acctmgmt/index.jsp

 

Jackie007's picture

Hi,

I agree above comments sep 11 licensing is a "paper" license product.

You can contact to Symantec support.

https://www-secure.symantec.com/connect/forums/serila-number

Thanks....

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you

SameerU's picture

Hi

Please contact the licensing team

Regards

 

Ajit Jha's picture

Hi,

Symantec Endpoint Protection Version 11.0 has no information of License in the Product. If you are using overlicensed no worry, thus there is two ways:

1. Findout the email from Symantec License Team in your AV Project Managers Mailbox and Look for the mail from Symantec, surely it will be there.

2. Reset the password of Licensing.symantec.com using ur AV Project Managers email ID, because most probably he is responsible for registering the License.

3. Lastly you may contact your Vendor and ask for the Copy of License.

Regard's

Ajit Jha

Technical Consultant

ASC & STS