In the past, Symantec has allowed our customers who have been current on maintenance of a Server Product like Backup Exec 2010, to migrate across (or Down depending on their chosen term on the day), to Backup Exec SBS 2010 for example at no cost. We have filled out a form and the customer has filled one out and it was done.
I want to do this for a customer who has both Backup Exec 2010 with maintenance AND Exchange 2010 Agent with Maintenace, to SBS 2010, and they have said they won't allow it and will charge the customer to "upgrade" at a cost of nearly $1000. They said they have removed this ability the way we used to do it, from 2012.
I am posting here to see if I can verify if the information I have is correct or if I have been misinformed. It seems odd that Symantec would create this restriction.
Thanks for the assistance.