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Licensing - Hyper-V license AND Remote Agent

Created: 03 May 2011 • Updated: 09 Jun 2011 | 3 comments
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What is the difference in getting a Hyper-V agent -vs- Remote Agent for your Hyper-V virtual machine?

I am reading it as once I get the Hyper-V agent, then I have to buy the Remote Agent per virtual machine in order to get a granular backup???

I am confused on this.

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CraigV's picture


Buying the Hyper-V agent allows you to back up all VMs on a Hyper-V cluster.

When you need to restore, you'd have to restore the *.vhd, or the VM to another location and then restore the file from there.

If you want GRT restores to happen, then you need the RAWS agent. THis allows you to drill down to the file level of anything you want need to temporarily restore elsewhere.

This is also possible for applications like Exchange for can do GRT restores for Exchange, but would then need to license the Exchange agent to allow you to backup up the Information Store, and subsequently restore data from it.

If you need more information, check the licensing guide below:


Alternative ways to access Backup Exec Technical Support:

Cat Adams's picture

Thanks Craig.  I was under the impression that the Virtual License would enable you to do a GRT restore.  Then why do I have the VIrtual License?  I can backup the Virtual Server folders with the .vhd's in them without the Hyper-V agent.

I guess with my other Hyper-V servers, I will buy only the remote agent and not the Hyper-V.



teiva-boy's picture

Think about cost!  The virtual agent, licensed PER physical machine, covers unlimited virtual guests.

It includes access to RAWS where needed.  To do GRT of files from within the VHD, RAWS has to be installed for VSS to function right.  But it doesnt cost extra.

Or you can buy agents at $495 a server for eacch virtual guest (vs $1495)  Do the math, the virtual agent makes sense not only from a cost perspective but from an operational one too.

Oh and you STILL NEED the application agents if you want to protect them and give you easier restore options.  Those are not part of the virtual agents, even though a RAW's license is.

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) "We backup data to restore, we don't backup data just to back it up."