Licensing issue
I am not sure who to contact about this. We have a customer renewed their maintenence to "SYMC ENDPOINT PROTECTION 11.0 RENEWAL BASIC- 12 MONTHS EXPRESS BAND A" (I am not sure what they had before). The currently have a mismash of McAfee and Symantec antivirus products strune over their server and workstations (about 10 to 12 machines total). Therefore, I decided to uninstall all antivirus products and install one thing. What I wanted to install was Symantec Endpoint Protection Small Business Edition (SEPSBE) ver. 12. However, for some reason, they bought or were sold SEP ver. 11.
I am about to do the install. What I would like to do if possible, is to exchange the SEP ver. 11 for SEPSBE ver. 12. Can someone point me in the right direction on how to go about that? Can a Symantec employee contact me about this? I have the Symantec support certificate that details what was ordered.
Comments
It depends where you
It depends where you purchased the software.
If you purchased this trhough a reseller then you would need to have the product exchange. The return policy should be 30 days from the date of purchased.
Regards,
Belle
Cheers, Belle D. Licensing and Serialization(EMEA)
I'm sorry about the previous
I'm sorry about the previous message. I didn't notice that this is a renewal for SEP 11.0. In order for you to migrate to SEP 12.0, you would need to contact customer care. Please make sure that you have your customer number and the serial number for the renewal.
Contact Numbers:
United Kingdom: +44 (0) 870 2431003
Finland: +358 (0)9 2290 6003
Ireland: +353 (0)1 601 1114
Denmark: +45 38 48 70 58
Netherlands: +31 (0)20 34 69 195
Norway: +47 23 16 21 22
Sweden: +46 (0)85 877 1189
South Africa: +27 (0)11 797 6639
Switzerland: +41 (0)2 231 10001
Hope this helps.
Cheers, Belle D. Licensing and Serialization(EMEA)
Migration to SEP SBE 12.0
Migration to SEP SBE 12.0 from SEP 11.0 is free of charge.
Cheers, Belle D. Licensing and Serialization(EMEA)
Thank you!
I am calling Customer Care right now. The United States number is 800.721.3934 or 541.335.7023
My apologies Drew. Im afraid
My apologies Drew. Im afraid that I only had the numbers for Europe. All the best luck :)
Cheers, Belle D. Licensing and Serialization(EMEA)
its 800.721.3934
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
I just called Customer Care
And it worked! I was able to convert for free from SEP 11 to SEPSBE 12. Thanks again!
glad to hear that :)
glad to hear that :)
Cheers, Belle D. Licensing and Serialization(EMEA)
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