Licensing - License Key vs Serial
I'm trying to get the M-number so i can download my BackupExec 12.5-installation from fileconnect.symantec.com, however it's just impossible to understand what hoops you want me to jump through to get that number.
I go to licensing.symantec.com, i login with my account and i try to find some place where i can register by using the license key, which is the only thing i have in my package.
The package arrived in the post today, i have a white envelope that says "symantec backup exec 12.5 small business server premium edition, enterprise system builder edition". The back of it has a barcode with no useful information, inside is a white envelope with three cds and two "important license key information"-papers with three license-key stickers on each. That's all i have.
For me to download the actual installation package onto the server, which is some distance from me so i can't just drive over there, i NEED a m-something number for fileconnect, but unless i can register these license-keys it's impossible to get.
Why oh why do you hate me this much? what have i done to deserve beeing forced to use some illogical "license-portal" that just drives me insane everytime i log in?
What in gods name is the right way to use licensing.symantec.com? Why do i even need to register things to get a download-key?
Hi Go to
Hi
Go to licensing.symantec.com and register ur product by either signing up for an account or sign in for exixting account. Then clieck New purchase and fill up the required form and submitit. Thats all what u need to do to register ur product.
To get the Software Login to fileconnect.symantec.com and select the Language and enter the Serial No written on the certificate which u recievd by post and select the pakage yu want to download.
Ajit
Regards'
Ajit Jha
TechSuport Engineer
STS
and when i do that easy step
and when i do that easy step all i get is " * Our database does not recognize the serial number you entered 04-3014-xxxx-xxxxxx. Please re-enter your serial number." As i said a "License-Key" is all i have, not serial-number
Also trying to contact a support-person is impossible since i can't speak english at all. There are NO email-addresses available and the contact language for my country isn't my native tongue but english.
Hi This is the email
Hi
This is the email address
customercare_apac@symantec.com
Write to them and they will definitly help u. If i used to face any licensing issue then i use to write to these ID.
Try it
Regards'
Ajit Jha
TechSuport Engineer
STS
good
Looks very interesting. Thanks for sharing..
Credit Card Terminal<Point of Sale.
Thanks alot for the help and
Thanks alot for the help and that email address
Did that Email ID worked for
Did that Email ID worked for u???
Regards'
Ajit Jha
TechSuport Engineer
STS
Yes it worked. The person on
Yes it worked.
The person on the other end eventually replied that since i bought a boxed-version of BE there was no reason to register the serialnumber on licensing, and since i had the cds there was no point in downloading from fileconnect. I disagree since i cannot drive to the server with the cd just to install, but..
anyway, problem solved.
Thank you Underlig. Nice to
Thank you Underlig.
Nice to hear that ur problem is ressolved now. Get back to community incase of further assistance
Regards'
Ajit Jha
TechSuport Engineer
STS
Thank you Underlig. Nice to
Thank you Underlig.
Nice to hear that ur problem is ressolved now. Get back to community incase of further assistance
Regards'
Ajit Jha
TechSuport Engineer
STS
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