So, I've talked to support and I've talked to sales, and nobody has a straight answer ...
I have SAV 10 Small Business Pack, and I need to renew the licenses. Unlike the corporate version, this one actually requires a license file. And this is where my troubles begin (or maybe end?).
I cannot buy licenses for SAV 10 anymore. Everything is 11. Our client doesn't want 11. Our client wants 10.
I went through this last year too; spent two hours on the phone until I found a person who actually had a clue. Unfortuantely, I haven't been that lucky this year.
Support says "no can do. With the Express Band B license, we cannot get you a license file for version 10"
Great.
I call the Renewal center, and it's all "upgrade this" and "upgrade that". I don't want upgrades, I want to renew my licenses! I need to get a license file for version 10! Seriously, it's like Symantec are trying to lose customers. The "easy, easier, easiest" from the Symantec Licensing Programs brochure is a misnomer. Every year, it just gets more and more painful to renew.
So, does anyone know of anyone inside of Symantec that actually know how I can use my renewed subscription (for SEP 11) to get a license file for SAV 10? I know there's on person that can, because I spoke to her about a year ago... Sadly, I didn't catch her name, or which department she is in...