Video Screencast Help

Licensing on SFHA

Created: 12 Apr 2010 • Updated: 21 May 2010 | 2 comments
This issue has been solved. See solution.

please advice, I have a license key for SF enterprise HA/DR 5.1, when I installed the system and put the license in it,  I got SF license only the others are not, can you please help me

Comments 2 CommentsJump to latest comment

Dev Roy's picture

Please give us little more light.
In general, for licensing queries, you may contact your Account Manager or you can also call Symantec Technical Support and request them to redirect you to licensing team of Symantec.

Regards,
Dev

Consulting Storage Foundation, VCS, VVR and CVM/CFS on Unix. If this post has helped you, please "Vote" or "Mark as Solution" as appropriate.

EJameson's picture

Hello fhindi,

Based on the rough description, it sounds as if you do not have the correct license either for the options you wish to install with SFW, or for the installation of SFW itself. As Symantec Support does not carry or maintain license keys for customers who have purchased the software, you may wish to use one of the options below to obtain the proper keys. Please keep in mind that when working within the License Portal, or speaking to Customer Care / Account Manager, you'll want to ensure that the License Key you request is for the correct Operating System, with the correct options, as Storage Foundation with High Availability is different from just Storage Foundation, and each one of the options (ie. VxCache, VVR, MSCS options) can be provided individually depending on the license(s) you obtain.

Our Customer Care Representatives can assist you with finding the right key and they can be contacted here:
http://www.symantec.com/business/support/assistanc...

Additionally, you can utilize the License Portal at the link below:
https://licensing.symantec.com/acctmgmt/home/Jump.jsp

Last, but not least, as Dev Roy stated, you may contact your Account Manager or Sales Representative to request the proper keys. Simply explain to them what Operating System (and version of OS) you currently have, and what options you'll need and they should be able to assist you.

SOLUTION