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Licensing Woes

Created: 12 Nov 2013 • Updated: 18 Nov 2013 | 7 comments
This issue has been solved. See solution.
Have a D2D2T solution using Symantec Backup Exec 2010 R3 on Windows Server 2003 backing up 9 Windows servers with 9 agents all setup and working properly.
 
License information has been entered but still receive Alert Popups telling me the trial period for Windows agents is about to expire.
 
expiring.JPG
 
Under license Information 'Remote Agent for windows systems' is listed as 'licensed - yes', 'installed - yes' and 'trial - N/A'.
 
 
licensing.JPG
Phoned licensing support and spent 40mins and the problem still has not been resolved. Why is the alert appearing? Could anyone help?
 
Regards,
Alex
Operating Systems:

Comments 7 CommentsJump to latest comment

Vishal Shinde's picture

Hi Alex,

We are going to need some more information on this problem.

For which you need to run the Backup Exec diagnostics and respond back with the generated text log file.

You can generate the log file via following steps:

  1. Open the cmd prompt with Administrator privileges..
  2. Type cd C:\Program Files\Symantec\Backup Exec\ to make the Backup Exec directory as your current working directory. (Here I have you assumed that Backup Exec is installed to a default path)
  3. Run bediag /all command.
  4. This will generate a file named”bediag.txt” in the Backup Exec folder.

Please attach the file with your further comment.

Thank you!

S

Vishal Shinde

Sr.Learning Consultant

Symantec Education Services

ajstan's picture

Thanks for the fast responses.

I have tried to readd the license but to no avail. 

The bediag.txt is attached though

Thanks,

AttachmentSize
bediag.txt 4.45 MB
Jaydeep S's picture

Try to remove all the licence keys Backup Exec  and start in trial. Once this is done, Re-enter all the keys again and see if you continue to get the alert.

Vishal Shinde's picture

Hello Alex,

I analyzed the bediag log and found that it was licensed for

1 Backup Exec for Windows Servers (base License)

DLO (Support for 5 users included with Backup Exec)

1 Remote Agent for Windows Systems (Enables you to backup one Remote Server.)

1 Agent for Microsoft SQL Server (Enables you to backup one SQL Server.)

This entitles you to backup two Windows servers and it seems you are backing 9 Windows server.

This is probably the issue, can you please re-verify your licenses, may be you might have skipped entering the rest of the Windows remote agent keys.

The detailed Licensing information will be available in the PDF document, shipped along with the product.

Kind Regards,

S

Vishal Shinde

Sr.Learning Consultant

Symantec Education Services

ajstan's picture

Hi Sasha,

Thanks for spending the time to go through the bediag log - really appreciated.

I checked through my license details and knew I had 10 Windows Agent licenses but found yesterday they are 5per keycode. I've found an additional keycode with what looks to be a license for another 5 Windows agents. 

I haven't seen the alert this morning informing me I'm still on a trial. Is there a way to check properly?

Regards,

Alex

Vishal Shinde's picture

Hi Alex,

I think we are on right track, ideally “no alerts” signifies that it’s resolved.

Kind regards,

S

Vishal Shinde

Sr.Learning Consultant

Symantec Education Services

SOLUTION
ajstan's picture

Seems to all be fine now,

Thanks!