Link in email direct to Incident
I'm fairly new to workflow (7.5). I'm having an issue that is most likely fairly simple, but I can't get past it with my simple mind. :)
I'm setting up a workflow that is going to send out an email based on comments being added. How do I add a clickable link that takes you directly to the incident from within the Send Email component in the workflow? It's easy enough to get the incident # listed. I tried using the HTML that I use in email templates from within ServiceDesk 7.5 Automation Rules.
But that dosnt work.It just loads the main Process Viewer page. When fired from Automation Rules templates it takes you right to the ticket. Obviously not the oly thing I have tried. Been throwing the book at it. Tried the sugestions here
Thanks in advance if you can help!