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Link a few incidents in one step

Updated: 21 May 2010 | 1 comment
Hubert Kacprzak's picture
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I want to link many incidents with the main one just in one step. There is no "link" entry in "Edit Multiple Incidents". Any ideas how to make it?



It would be a very good option when man want to close many simmilar incidents and have the one with detailed explanation, conclusion etc.

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Hubert Kacprzak's picture
29
Jan
2009
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Any ideas? We receive many automated alerts into Helpdesk and that would help.