Link a few incidents in one step
Updated: 21 May 2010 | 1 comment
I want to link many incidents with the main one just in one step. There is no "link" entry in "Edit Multiple Incidents". Any ideas how to make it?
It would be a very good option when man want to close many simmilar incidents and have the one with detailed explanation, conclusion etc.
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Any ideas? We receive many automated alerts into Helpdesk and that would help.
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